Are you a computer repair whiz, technical support professional, or any kind of tech expert? Are you tired of being bound by set hours without at least some say in the matter, or are you just unable to commit the hours because of health, family, or other personal reasons? There are opportunities out there, but you need to know where to look and how to make your skillsets fit. Here's an overview of what it means to be a home business personality with a tech support spin.
Lead Generation And Brand Reach
For general computer geeks, the best fit in the modern community is technical support representative. Unfortunately, the wages for your standard break/fix professional handling desktops, laptops, and mobile devices is a far cry from what the client is paying.
To cut out the costs needed to run a huge corporation, you need to go solo. That doesn't mean that you won't be spending money to make money; clients aren't going to magically come to you, so you'll need to learn how to be a good seller of your skills as a brand and know where to find the clients so they can find out.
Lead generations is its own industry, with many best practices and lessons to learn. Part of keeping as much of your money as possible means investing it in people who know where the customers are, or know how to make your internet search results work for your brand the best.
General Computer Repair Means Contact And Communication
Once you have the clients, you want them to feel good about the job you do and tell their friends. This means that your work needs to follow a process that isn't likely to leave the customer scratching their head.
Take a page from any technical support job you've ever had. If you haven't working in technical support or customer support, there are a few best practices that may need some tweaking, but they all have a true purpose in the support industry.
First, create a greeting that explains who you are and guides the customer to giving you the information. This is why support reps don't just answer the phone with "hello?"; customers call in to solve a problem, and it's your job to get them to the solution. A simple hello can lead the discussion in any direction, so you need to get their name, their reason for calling, and the system in use.
Other questions can be answered in the form of small talk, but your goal here is to both figure out what needs to be fixed and how the customer will pay. This process can be streamlined by creating a form or ticket that you fill out for each customer.
That sometimes annoying ticket system has a purpose, since it can guide you through the needed information and provide research or evidence for the future. As a home business professional, you now have the power to edit the ticket format to your preferences.
Contact a business opportunity expert to discuss the current tech consumer demands to figure out what your business research needs to work on first. For more information about online business opportunities, contact a local professional.